Frequently Asked Questions
NJCCS is different from other computer services in that we personalize your experience: we take the time to listen to your concerns and help you resolve your computer issues to your satisfaction. We always explain the repair or service that needs to be performed and keep you updated throughout the process.
Our initial diagnostic is free. Further diagnostics fees gets rolled into the total cost of your repair. For more specific pricing, please visit our services page to get a better idea of how much it will cost to repair your computer. If you are getting multiple services at once, we roll everything together to save you money instead of charging you for each service individually. Everyone loves package pricing.
On average, our turnaround time is 3-5 business days or less. Some repairs may take longer if special parts (such as LCD replacements) need to be ordered. Once your computer has been diagnosed, we can give you a better estimate of how long it will take to get your computer fixed.
Yes, we offer an Express Service option for $35 that guarantees your repair will be completed by the end of next business day.
Computers must be dropped off or picked up for repair by 2:00 PM and you must indicate on your repair request form that Express Service is requested. Not all repairs are eligible for Express Service. Repairs that require special order parts are not eligible. If for any reason we cannot finish the repair by the end of next business day, the Express Service fee will not be charged.
Yes, we can replace broken/cracked screens. We first remove the cracked/broken screen to obtain the correct model number that can only be found on the backside of the laptop screen. We then order a replacement screen from one of our resellers. Shipping takes 3-5 business days. As soon as we receive the replacement screen, we complete the repair. You can always get expedited shipping if you need your computer fixed in a shorter time frame.
We offer basic data recovery services. If your hard drive is not physically damaged and does not display any signs of internal damage (for example: beeping and/or clicking noises), we can recover your data. If we cannot recover your data, we charge a small fee for the time spent trying to recover your data and will recommend a data specialist in the area.
We can troubleshoot your printer by servicing software and driver problems or connection issues. We do not fix hardware related issues with printers or monitors. However, we can troubleshoot to access whether your monitor needs to be replaced.
We do not fix cracked screens on mobile phones or iPads/iPods yet. We would be more than happy to recommend highly recommended technicians that do these repairs.
Yes, we do limited Apple repairs. Let us know what issues you are experiencing with your Apple computer and we can let you know if we can do the repair. If we cannot, we have a great Apple authorized repair shop that specializes is Apple products we can recommend to you.
We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.
Yes, we do webdesign and we would be glad to offer you a free consultation so we can get a better idea of what you're interested in creating.
New Jersey Certified Computer Services has a reputation as being one of the highest ranked local and remote computer support companies in New Jersey and nationwide among all other service providers in the industry based on customer rankings.
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